2007 Customer Experience Management Survey Voice of Customer 
Qualtrics
JANUARY 22, 2019
I think it’s really moving to hear at AmEx about what that customer culture means -we don’t get it right all the time, that’s for sure. On bringing that voice of customer to life for all employees: We did little things like for our customer service, we built four London landing style phone booths.
Customer Alignment
MAY 11, 2017
In the space of a week, I reckon I get asked to complete more than 20 surveys from all sorts of companies. Tell us about your recent customer experience” they ask. It used to be nice to get the odd survey or comment card and feel you had the opportunity to give feedback on your favourite brands.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.
SurveySensum
JULY 14, 2020
With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.
Expert insights. Personalized for you.
33 
Let's personalize your content