Helen Dewdney

NOVEMBER 6, 2020

Companies would do well to heed customers’ voices when they say they won’t return to a company due to poor service or their ethics. Feelsgood Vintage , is amongst those who boycott Starbucks and Google.She goes one further refusing to use “Google” as a verb for good measure too! Why do people boycott?

Sports 75

Sports Poor Customer Service Consumers Social Media 75

PeopleMetrics

SEPTEMBER 17, 2015

It comes from psychologist Jonathan Haidt’s 2006 book, The Happiness Hypothesis , and it compares your emotional, automatic mental processes to an elephant—lumbering, inflexible, and massive. And finding the right answers can help you better explain goals, plan work, and measure change. Trust in the Journey to Customer Centricity.

Leadership 48

Leadership Customer Experience Customer Centricity eBook 48

Confirmit

DECEMBER 17, 2019

Over the years I have measured what customers say and feel about iPhones/iOS and Samsung mobile devices/Android OS. Without fail, the Samsung/Droid combo wins the head-to-head comparison, earning stronger scores on performance and function from its users than iPhones receive from its customers.

Self Service 86

Self Service Customer relationships Comparison Insurance 86

Confirmit

MAY 29, 2018

The creation of the Net Promoter Score was the result of research in the early 2000, which culminated with the publication of an article in the Harvard Business Review in 2003 ( The One Number You Need to Grow ), and a book by Fred Reichheld, called The Ultimate Question, published in 2006 and revised in 2011 ( The Ultimate Question 2.0,

Net Promoter Score 40

Net Promoter Score NPS Effort Score Metrics 40