Beyond Philosophy

JANUARY 16, 2018

CMC Thought Leadership Principal, Beyond Philosophy. A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” The author had several suggestions for building customer-centricity.

Culture 83

Culture Company Customer Centricity Travel 83

Beyond Philosophy

DECEMBER 20, 2017

CMC Thought Leadership Principal, Beyond Philosophy. One of my favorite movies about business in general, and employee behavior in particular, is Office Space. What I witnessed was a manager brow-beating a check-out clerk in front of customers because he only had one promotional button on his shirt. Michael Lowenstein, Ph.D.,

Omni-Channel 68

Omni-Channel Employee Engagement Effort Score Consulting 68

Beyond Philosophy

JUNE 4, 2015

CMC, is Thought Leadership Principal for Beyond Philosophy. More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. Michael Lowenstein, Ph.D., Over 5 years, it was even higher—128 percent compared to 13 percent, about a 10 to 1 ratio.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60