Magellan Solutions

FEBRUARY 2, 2022

As the top call center country of the world , the Philippines continuously impress global leaders because of its educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location. A Brief History of the Call Center Industry in the Philippines. billion by 2022.

Call Center 75

Call Center Industry Contact Center Government 75

Michel Falcon Experience

APRIL 13, 2023

Michel Falcon: Welcome to the People-First Culture podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. Welcome to the People-First Culture podcast with Michel. When did you first learn that company culture could actually drive growth?

Culture 60

Culture Company ROI Leadership 60

Service Untitled

AUGUST 26, 2010

I started as a publisher for Departures Magazine. Five years ago, I joined the service center as General Manager here. Question: Is the Fort Lauderdale call center the main American Express customer service center? We have four service centers here in the US. Answer: Actually no, it’s not.

Customer Care 42

Customer Care Call Center Customer Satisfaction Training 42