Comm100

MARCH 2, 2022

Listening to your customers and understanding why they buy from you can produce some very counter-intuitive insights. This is table stakes for any customer experience management operation, but the struggle within the organization is where the real work is needed.

Customer Expectations 130

Customer Expectations Net Promoter Score Effort Score Policies 130

Thematic

SEPTEMBER 6, 2018

Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? In this post, we’re only focusing on Net Promoter Score. Net Promoter Score – the customer loyalty metric. Is the Net Promoter Score too simple?

Net Promoter Score 54

Net Promoter Score NPS Effort Score Feedback 54

Lumoa

JANUARY 23, 2018

If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. Most companies collect feedback in some specific format, such as Net Promoter Score.

Analytics 304

Analytics NPS Financial Analysis 304

ProProfs Chat

DECEMBER 23, 2019

Customer experience metrics have penetrated most organizations. So, the chances of your business relying on these insights are quite probable. But it is not just about customer satisfaction surveys or getting to track the Net Promoter Score although both can be part of the overall equation.

Customer Centricity 96

Customer Centricity Customer Journeys Knowledge Base Effort Score 96

C Space

FEBRUARY 11, 2020

A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers. Decoding a Viable Metric for Measuring Customer Loyalty in Travel. The Right Insight. by Christina Stahlkopf (C Space) Skift.

Net Promoter Score 52

Net Promoter Score Customer Centricity Banking Leadership 52