Comm100

MARCH 2, 2022

Some attributes of an expectations chasing approach to CX include: A tradition-bound or change-averse culture in the organization. There is confusion about erratic changes in customer preferences and price sensitivity, leading to losing sight of what is valuable to customers.

Customer Expectations 130

Customer Expectations Net Promoter Score Effort Score Policies 130

Lumoa

JANUARY 23, 2018

If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. Most companies collect feedback in some specific format, such as Net Promoter Score.

Analytics 304

Analytics NPS Financial Analysis 304

Thematic

SEPTEMBER 6, 2018

Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? In this post, we’re only focusing on Net Promoter Score. Net Promoter Score – the customer loyalty metric. Is the Net Promoter Score too simple?

Net Promoter Score 54

Net Promoter Score NPS Effort Score Feedback 54

ProProfs Chat

DECEMBER 23, 2019

In the face of such hurdles, how do you build a customer centric culture ? Listen, Think and Act on Customer Opinion. Are you just hearing or actively listening to what your customers are saying? Customer experience metrics have penetrated most organizations. Every customer transaction generates data and trails.

Customer Centricity 96

Customer Centricity Customer Journeys Knowledge Base Effort Score 96