4 out of 5 organizations have not increased their customer satisfaction since 2010!
Beyond Philosophy
MARCH 16, 2023
In other words, we can compare satisfaction today to what it was in 1994, 2000, or 2005. Morgeson says that’s a common fallback excuse used in corporate culture, but it isn’t what the data shows. Instead, you only want to be significantly better than your nearest competitor to maintain your competitive advantage.
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