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25 important social media questions, answered

BirdEye

What are the benefits of social media for multi-location businesses? Also, since social media activities can be tracked and measured on most platforms, multi-location businesses can gain valuable insights into how effective their campaigns are as well as which locations are driving the most engagement and/or sales.

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CX Predictions and Tips for 2017

Clicktools

What does this year have in store in the world of feedback, customer service, and customer experience? Your customers born between 1982 and 2004 is now about 25% of the total population. Your feedback and CX efforts must be geared to meet the expectations of this tech savvy and attention-limited group. And be nice.

Tips 58
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Cultivating a Culture of Open Communication

Qualtrics

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. 6 If team members aren’t coming to you, make an effort to reach out to them individually to solicit their feedback and share with them.

Culture 26
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Episode #23 – Solving Employee Retention With An On Fire Culture

Russel Lolacher

In this episode of Relationships at Work, Russel chats with multi-time best selling author, researcher and international Hall of Fame speaker Eric Chester on the ingredients to an on fire workplace culture that solves the employee retention problem. Youtube Channel. Do you stay on the line and give us your feedback?

Culture 52