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CX Predictions and Tips for 2017

Clicktools

Your customers born between 1982 and 2004 is now about 25% of the total population. To reach them, leverage text, mobile, and social channels. They care if you’re a good organization that serves its employees and customers thoughtfully. Social is the new self-help channel, so be all over it. And be nice.

Tips 58
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Cultivating a Culture of Open Communication

Qualtrics

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. 2 Senior leaders should set the example by sharing as much information as they can with employees, such as regular updates on the business.

Culture 26
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Episode #23 – Solving Employee Retention With An On Fire Culture

Russel Lolacher

In this episode of Relationships at Work, Russel chats with multi-time best selling author, researcher and international Hall of Fame speaker Eric Chester on the ingredients to an on fire workplace culture that solves the employee retention problem. Youtube Channel. Connect with Eric on his platforms: Eric’s Website.

Culture 52