CX Predictions and Tips for 2017
Clicktools
JANUARY 6, 2017
Your customers born between 1982 and 2004 is now about 25% of the total population. To reach them, leverage text, mobile, and social channels. They care if you’re a good organization that serves its employees and customers thoughtfully. Social is the new self-help channel, so be all over it. And be nice.
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