2004 Customer Focused Social Media Study 
Kustomer
NOVEMBER 1, 2021
that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’
Michel Falcon Experience
APRIL 23, 2019
I wanted to start sharing stories from companies you might not be too familiar with to give evidence that regardless of your industry or size of company, you too can become a case study. If you know of a great customer experience story please share in the comments section of this post. After all, it stems from the top!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Storyminers
JULY 6, 2020
We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.
Storyminers
JULY 6, 2020
We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.
Helen Dewdney
AUGUST 9, 2019
He wanted to know the sort of things that customers complained about. See more on my relationship with Tesco in the Tesco & The Complaining Cow case study ). The newly-arrived CEO of one of the biggest retailers felt it important enough to look at customer complaints as a key part of developing his strategy.
Expert insights. Personalized for you.
98 
Let's personalize your content