Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

COPC

SEPTEMBER 9, 2019

When adopting intelligent customer service, we extended customer experience to the whole value chain of our business, as well as the full customer life cycle. By analyzing customer features and looking into customer issues, we can identify customers’ service requests.

Financial 40

Financial Self Service Customer Satisfaction Innovation 40

CX Workout - Ideas Blog

DECEMBER 22, 2020

God, luck, fate) has intentionally acted to improve the beneficiary’s well-being” (Fredrickson, 2004, p. Brands that knocked it out of the park quickly invested in the health and safety of each individual customer. to understand each customer’s state-of-mind in real-time. About Decooda. © 2020 Decooda International Inc.

NPS 52

NPS Financial Survey Effort Score 52

COPC

SEPTEMBER 3, 2019

When adopting intelligent customer service, we extended customer experience to the whole value chain of our business, as well as the full customer life cycle. By analyzing customer features and looking into customer issues, we can identify customers’ service requests.

Financial 40

Financial Self Service System Customer Satisfaction 40