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Conversations with Clients: Ding Yi (Allen), Ant Financial, Part 2

COPC

When adopting intelligent customer service, we extended customer experience to the whole value chain of our business, as well as the full customer life cycle. By analyzing customer features and looking into customer issues, we can identify customers’ service requests.

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Client Interview Series: Ding Yi at Ant Financial

COPC

When adopting intelligent customer service, we extended customer experience to the whole value chain of our business, as well as the full customer life cycle. By analyzing customer features and looking into customer issues, we can identify customers’ service requests.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. She has served clients as an independent consulting partner since 2004. Dennis is an innovative Customer Experience evangelist with a deep understanding of consumer engagement, digital media, and reporting analytics.

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2020: The Year of Gratitude?

CX Workout - Ideas Blog

God, luck, fate) has intentionally acted to improve the beneficiary’s well-being” (Fredrickson, 2004, p. Brands that knocked it out of the park quickly invested in the health and safety of each individual customer. Gratitude “arises when an individual (beneficiary) perceives that another person (benefactor) or source (e.g.

NPS 52