2004 Culture Customers Voice of Customer 
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.
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COPC
SEPTEMBER 9, 2019
Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. Our next-generation customer service system is the bridge between Ant Financial and our customers.
CX Workout - Ideas Blog
DECEMBER 22, 2020
The goal of every brand is to create positive emotional experiences that deepen the brand’s relationship with its customers or buyers. Decooda’s research into emotions shows that experiences rarely evoke gratitude among more than 5% of a brand’s customers. One of the most powerful, yet not easily attained emotions is gratitude.
COPC
SEPTEMBER 3, 2019
Ding Yi (Allen), Director of Customer Service. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. We also realised that consumers in China are very keen to adopt technology-empowered customer service.
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