Customer Bliss

OCTOBER 3, 2017

In his current position he is responsible of defining and implementing Zurich Spain customer strategy, from customer experience to customer base management or customer data analytics. Look for those who have experience, even limited, with data analysis and management. The Pay It Forward Question.

Chief Customer Officer 125

Chief Customer Officer ROI NPS Leadership 125

Retently

JULY 28, 2023

How do you approach customer happiness in your company? Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

Retently

OCTOBER 19, 2018

However, making sure customer experience is handled the right way throughout your entire organization can be pretty difficult – especially if you have a large business with multiple departments and branches. According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Call Center Metrics 98

Amity

SEPTEMBER 7, 2016

We started to have a more thoughtful segmentation about our customer base, and I started working with our corporate customers -- those who tended to have the most advanced use cases. How did you get started in Customer Success and what was your path into your current role? We’re known for culture here.

Customer Success 0

Customer Success Groups Customers Metrics 0

Feedbackly

SEPTEMBER 26, 2018

64% of people think that customer experience is more important than price in their choice of a brand. Popularity of Customer Experience. And it is also of paramount performance when your customer base grows because there are countless examples of companies who are not able to efficiently scale their customer experience strategies.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56

Beyond Philosophy

FEBRUARY 1, 2021

That’s a sharp contrast from a car ad that I remember from 2004, which featured a Honda and a Mitsubishi car driving on a bridge and one was able to stop a meter ahead of the other, which was enough to not fall into the collapsed part of the bridge. This compares to 66% of 35-54-year-olds and 55% of the 55+ age group. .

Marketing 147

Marketing Hospitality Hotels Consumers 147