Retently

JULY 28, 2023

Do you simply rely on the generic “the customer is always right” speech, or do you have a customer-centric culture in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too? How do you approach customer happiness in your company?

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

Customer Bliss

OCTOBER 3, 2017

Before joining Zurich he worked from 2004 to 2015 at Vodafone Spain in several roles such as Head of Customer experience, Head of Strategic Planning or Head of Competitive and Business Intelligence. We spend a lot of time at work, and as we get into C-Suite roles, we spend more and more time thinking about and consuming work.

Chief Customer Officer 125

Chief Customer Officer ROI NPS Leadership 125

Retently

OCTOBER 19, 2018

Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. The most well-known and trusted CX metrics right now are NPS, CSAT, and CES. Fosters a Company-Wide Customer-Centric Culture.

Chief Customer Officer 90

Chief Customer Officer Customer Centricity Call Center Metrics 90

Thematic

SEPTEMBER 6, 2018

Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? The debate is rife amongst NPS evangelists and those who are more doubtful, so here I share some examples of companies who have invested in NPS and made real improvements. (In Read more about how NPS works here.

Net Promoter Score 54

Net Promoter Score NPS Effort Score Feedback 54

CX Workout - Ideas Blog

DECEMBER 22, 2020

This was then followed up by asking NPS for both brands. Below are the collective NPS scores for the brands that went above and beyond and the brands that let people down. Our exploration of NPS illustrates that how brands interact with their customers is more critical in 2020 than ever before. About Decooda.

NPS 52

NPS Financial Survey Effort Score 52

SurveySparrow

OCTOBER 18, 2020

No doubt it’s a gradual and time-consuming process, but it sure is rewarding. Ability to create the culture. Creating a personalized culture in a company requires a particular set of skills and quirk. Send customer feedback surveys and NPS surveys to identify the pulse of your target customers.

How To 52

How To Leadership Communication Survey 52