Proving the ROI of the Chief Customer Officer Role, With Enrique Gomez Alonso – CB71
Customer Bliss
OCTOBER 3, 2017
Before joining Zurich he worked from 2004 to 2015 at Vodafone Spain in several roles such as Head of Customer experience, Head of Strategic Planning or Head of Competitive and Business Intelligence. Your team should be a mix of inside/outside in terms of discussion and context around the work you are doing. The Pay It Forward Question.
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