CSM Magazine

MARCH 24, 2022

Brad Hawkins has been with ServicePower since 2004, where he currently serves as Senior Vice President of Products and Solutions and oversees operations, development and product management. Even when customers are transitioned to a third-party servicer, retailers can use FSM to upsell and cross-sell to increase revenue. About the Author.

Retail 119

Retail Self Service Customer Experience How To 119

CSM Magazine

NOVEMBER 7, 2018

With that being said, it’s not too late to offer Live Customer Engagement for a competitive advantage this season. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management. Take cameras for example.

Engagement 40

Engagement Ecommerce Retail Competitive Advantage 40

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce Temkin. Dennis Wakabayashi.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce Temkin. Dennis Wakabayashi.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130