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25 important social media questions, answered

BirdEye

Relevant content like case studies will raise awareness and establish credibility, while interactive features such as polls or contests can help create a more immersive experience. It’s important to reply promptly to comments and reviews on social media as it shows customers you are attentive and engaged with their feedback.

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Why invest in the Net Promoter Score?

Thematic

To make NPS a success you need to ensure everyone across the organisation has access to customer feedback. And crucially that your business implements processes to address customer feedback, and continually close the loop with your customers to let them know how you have implemented their feedback. But it’s not everything.

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Calling CEOs to read emails from your customers and learn about your own business

Helen Dewdney

See more on my relationship with Tesco in the Tesco & The Complaining Cow case study ). Justin King was CEO of Sainsbury’s from 2004 to 2014. In the three years from when King started, Sainsbury’s announced twelve consecutive quarters of sales growth. Its target of growing sales by £2.5

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Episode #23 – Solving Employee Retention With An On Fire Culture

Russel Lolacher

A few reasons he is awesome – He is an international keynote speaker (a 2004 inductee into the International Professional Speakers Hall of Fame), best-selling author multiple times over with his most recent book Fully Staffed: The Definitive Guide to Finding and Keeping Great Employees available now. ” Eric Chester. .”

Culture 52
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How to engage millennials for customer insight and marketing

Alida

Depending on what expert you talk to, this generation could be anyone born from 1982 to 2004 or from 1980 to 1995. Millennials are poised to become the most educated generation in history, according to a Pew Research Center study. Infographic from our Social to Sale study. PutMeInCoach, #MakeMeAMember, #FanHub).