ijgolding

MARCH 20, 2018

Today I am absolutely delighted to share my interview with passionate Customer Experience Professional, Kathy van de Laar – enjoy… Ian. My background was call centers and phone-based customer contact and I was one of a small team of people working with clients like AT&T, FedEx, IBM to improve their phone-based customer services.

Customer Journeys 152

Customer Journeys Culture Customer Centricity Contact Center 152

Magellan Solutions

AUGUST 31, 2022

Instead of depending just on the outsourced team’s brand value, evaluate their skills. In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Virgin Australia’s online reservation, check-in, and booking system broke in September 2010, leaving 50,000 customers stranded. MORGAN ABANDONS IBM.

Examples 75

Examples Case Study How To Banking 75

BirdEye

JANUARY 11, 2023

The main goal is to find ways to engage with your target audience by creating meaningful relationships that drive brand awareness and ultimately lead to conversions. What’s the best way to convert social media followers into customers? This will lead to more meaningful connections between the business and the customer.

Social Media 98

Social Media Multi-Channel Advertising Measurement 98