2003, Customer Base, Loyalty and Loyalty Programs

How to Get More Customer Testimonials and Case Studies Using NPS Surveys?

SurveySparrow

APRIL 26, 2020

Net Promoter Score (NPS) is a benchmark for customer satisfaction and has the ability to predict business growth. In fact, it is also an indicator of loyalty. It was invented in 2003 by Fred Reichheld to demonstrate how companies fare. Find your Most Active Customers. What is the Net Promoter Score? If yes, then how?

Case Study

Case Study NPS Study Survey

20 Ways to Thank Your Loyal Customers (Infographic)

Provide Support

JANUARY 25, 2017

It’s probably needless to say that loyal customers are the biggest assets of any business. Studies show that only a 5% increase in your loyal customer base can result in increases of revenue and profits up to 85% or more. Existing customers are 50% more likely to try new products, and spend 31% more than new customers.

Infographics

Infographics Loyalty Programs Loyalty Study

Customer Experience Update

How to Get More Customer Testimonials and Case Studies Using NPS Surveys?

20 Ways to Thank Your Loyal Customers (Infographic)

Webinars

Stay Connected