Kerry Bodine

APRIL 30, 2019

Best of all, executives could see how a customer’s experience dealing with their organization would influence their likelihood to recommend — and how that likelihood to recommend could have a direct financial impact in the form of new customers and increased sales. It had strict user experience guidelines.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

Best of all, executives could see how a customer’s experience dealing with their organization would influence their likelihood to recommend — and how that likelihood to recommend could have a direct financial impact in the form of new customers and increased sales. It had strict user experience guidelines.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

GlowTouch

OCTOBER 16, 2020

Chat support also enables companies to automate services and provide a more guided user experience. At GlowTouch, we’ve been providing customer service solutions for nearly 20 years, maximizing the user experience for business worldwide. There are also some drawbacks. About GlowTouch. Tonya Morgan. Tonya Morgan.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

DECEMBER 10, 2020

This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch. Tonya Morgan. Tonya Morgan.

Trends 52

Trends Customer Service Self Service Contact Center 52

Kerry Bodine

APRIL 30, 2019

Best of all, executives could see how a customer’s experience dealing with their organization would influence their likelihood to recommend — and how that likelihood to recommend could have a direct financial impact in the form of new customers and increased sales. It had strict user experience guidelines.

Net Promoter Score 47

Net Promoter Score Customer Experience Social Media NPS 47

GlowTouch

JULY 13, 2020

Think of it this way: if your support team is flooded with technical support requests from older people, day in and day out, then you should analyze common problems that older users experience and prioritize the reduction of those issues, instead of challenges that younger users may face. About GlowTouch. Tonya Morgan.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

Beyond Philosophy

SEPTEMBER 19, 2019

User Experience: Is an organization easy to do business with? Product/Service Experience: Does it do what I expected it to do for me? . Customer Experience design is often through the lens of the organization rather than from a customer’s point of view. I have been consulting on Customer Experience since 2002.

Customer Satisfaction 113

Customer Satisfaction Effort Score Customers Trends 113