Kerry Bodine

APRIL 30, 2019

Best of all, executives could see how a customer’s experience dealing with their organization would influence their likelihood to recommend — and how that likelihood to recommend could have a direct financial impact in the form of new customers and increased sales. It was a wakeup call for Comcast and every other big brand.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

Best of all, executives could see how a customer’s experience dealing with their organization would influence their likelihood to recommend — and how that likelihood to recommend could have a direct financial impact in the form of new customers and increased sales. It was a wakeup call for Comcast and every other big brand.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

GlowTouch

OCTOBER 16, 2020

As online reviews, business ratings, and social media posts became staples, customer support experience is now an integral part of any company’s reputation and success, especially for online brands. Chat support also enables companies to automate services and provide a more guided user experience. About GlowTouch.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

DECEMBER 10, 2020

This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. Happy customers buy more, are more loyal to their preferred brands, and are willing to be your company’s ambassadors. Service today is a crucial point of differentiation.

Trends 52

Trends Customer Service Self Service Contact Center 52

Kerry Bodine

APRIL 30, 2019

Best of all, executives could see how a customer’s experience dealing with their organization would influence their likelihood to recommend — and how that likelihood to recommend could have a direct financial impact in the form of new customers and increased sales. It was a wakeup call for Comcast and every other big brand.

Net Promoter Score 47

Net Promoter Score Customer Experience Social Media NPS 47

Beyond Philosophy

SEPTEMBER 19, 2019

User Experience: Is an organization easy to do business with? Product/Service Experience: Does it do what I expected it to do for me? . Customer Experience design is often through the lens of the organization rather than from a customer’s point of view. I have been consulting on Customer Experience since 2002.

Customer Satisfaction 113

Customer Satisfaction Effort Score Customers Trends 113