GlowTouch

DECEMBER 4, 2020

Any customer support vendor that claims they care about the happiness of their clients should have at least some customer satisfaction surveys for you to reference. They can either be standard survey scores or a more rigorous method the company uses internally. How Much Management Attention Will You Give My Business? Tonya Morgan.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

AUGUST 26, 2020

In fact, 90% of respondents from one survey said that when it comes to customer service, an immediate response is either important or very important. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. The fact is, customers hate doing that. Tonya Morgan.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

JULY 2, 2020

Whether on a support or sales page, the chat message could be, “ Have a question about X? On your client’s landing page, the message should focus on sales. According to surveys , customers report the number one frustration is being passed from one agent to another. Click and we can answer it!” Minimize Agent Transitions.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

GlowTouch

NOVEMBER 13, 2020

But a survey conducted by one of the Big Five accounting firms says this happens far less than you think: What Can You Do? Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan. How to Select the Right Customer Support Channels for Your Company.

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52