2002, Effort Score and Return on Investment - Customer Experience Update

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2002

Effort Score

Return on Investment

How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels

GlowTouch

JULY 10, 2020

Add to that the extra effort it takes to call a support center (and the often-interminable wait times) and it’s easy to see why chat support is the preferred option for many customers. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement.

Customer Satisfaction

Customer Satisfaction Average Handle Time Return on Investment Effort Score

7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage

GlowTouch

APRIL 24, 2020

Research shows that out of the companies that work hard to improve their customer experience, 84% report increased revenue as a result of their efforts. For instance, a classic Harvard Business Review study found that Customer Effort Score (CES) is the strongest predictor of future customer behavior.

Competitive Advantage

Competitive Advantage Effort Score Return on Investment Resources

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How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels

7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage

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