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Secrets Revealed: This is How You Get Growth!

Beyond Philosophy

Since 2002, Beyond Philosophy has focused on growth driven by an improved Customer Experience. Our work with Maersk Line, the largest shipping container company in the world, improved Maersk’s Net Promoter Score ® (NPS)by 40 points in 30 months, a statistic I often share.

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4 out of 5 organizations have not increased their customer satisfaction since 2010!

Beyond Philosophy

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. Specifically, he explains that rather than abandoning these efforts, he thinks business leaders are using technology to measure these experiences seamlessly. Guess what?

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UK Scores Fall Whilst U.S. Rise – What’s The Problem?

Beyond Philosophy

Time and Effort. Just 12 months ago in 2015, they scored 7.33; in 2017, just 7.08. Do these scores mean that the Customer Experience teams organizations invested in there are ineffective or have they just given people a new title and carried on doing the same stuff? I founded Beyond Philosophy in the UK back in 2002.

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Live Chat for Higher Education – The Ultimate 101 Guide

Comm100

Better engagement and student recruitment Another key way that live chat benefits higher education is in engagement and student recruitment efforts. This is significant for recruitment efforts focused on international students, as it again lowers the barrier to communication between potential students and a school.

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Customer Experience: 5 Startling Predictions for 2020

Beyond Philosophy

In 2002, when I started Beyond Philosophy, Customer Experience was an area that was only forming. Both said Customer Experience had stagnated despite all efforts and resources invested into it. You can read the results and then beat some heads and shout, “This score should be better!” Is all of this time and effort worth it? .

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GlowTouch Named to Global Outsourcing 100 for Second Straight Year

GlowTouch

I am delighted to accept this honor on behalf of the thousands of GlowTouch associates worldwide, because it is their daily efforts that make this type of industry recognition and validation possible,” said Vidya Ravichandran, GlowTouch President and Founder.

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Customer Satisfaction is Declining in the UK. Is the US Next?

Beyond Philosophy

I have been consulting on Customer Experience since 2002. Organizations do not concentrate their efforts on areas that create value for the customer. Causon says that despite the overall trend, many organizations score exceptionally well in Customer Satisfaction. Companies do not train or develop their people sufficiently. .