2002, Customer Expectations, Effort Score and Return on Investment

How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels

GlowTouch

JULY 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels. Today’s customers expect to receive support where they want, when they want, and how they want.

Customer Satisfaction

Customer Satisfaction Average Handle Time Return on Investment Effort Score

7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage

GlowTouch

APRIL 24, 2020

Reputable outsourced customer support vendors understand the importance of meeting (and even exceeding) customer expectations. For example, studies have shown that almost 60% of customers that call into support centers are not willing to wait on hold for longer than one minute. That’s a big win for your business!

Competitive Advantage

Competitive Advantage Effort Score Return on Investment Resources

Customer Experience Update

How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels

7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage

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