Storyminers

FEBRUARY 17, 2021

Mike and Akos, two customer experience professionals from two continents discuss what customer experience base thinking can teach politics and how it accelerates “global thinking”. We need to act, and the customer experience tool set is optimal for that moment. Absolutely.

Groups 147

Groups Government Travel Tools 147

Beyond Philosophy

JANUARY 7, 2016

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. However, the Customer Experience movement has advanced. One of the key outputs of any employee engagement program is an improvement in the Customer Experience.

Employee Engagement 60

Employee Engagement Insurance Exercises Analytics 60

Beyond Philosophy

JANUARY 7, 2016

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. However, the Customer Experience movement has advanced. One of the key outputs of any employee engagement program is an improvement in the Customer Experience.

Employee Engagement 60

Employee Engagement Insurance Exercises Analytics 60

Talkdesk

MAY 23, 2019

One of the most interesting ones was I built a car sharing business for Shell back in about 2001, 2002. Adrian, you mentioned your Forbes column and a couple of your books and I have to say, How to Wow, I loved, for me as a customer experience professional. Did a bunch of really fun things.

Customer Experience 8

Customer Experience Groups Customer Experience Professionals Training 8