Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what? So, how can this be?

Customer Satisfaction 88

Customer Satisfaction Effort Score Competitive Advantage Self Service 88

BirdEye

JANUARY 11, 2023

These tools can help you create content ahead of time, identify what topics are trending with followers, and measure your success on each platform. It allows you to target your content so that you can interact and develop relationships with customers in each of your locations. What does social media marketing mean?

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . Personas are developed based on a combination of factors developed through research into customer goals, challenges, habits, and demographics.

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195