2002, Culture, Customer Change and Marketing

Getting Company Culture and Operations Right, and Keeping Them Right: What It Really Means to Be Stakeholder-Centric This Labor Day

Beyond Philosophy

JANUARY 16, 2018

A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” Customer-centricity, in short, is not pervasively ‘people first’. Michael Lowenstein, Ph.D.,

Culture

Culture Company Customer Centricity Travel

Navigating Change

C Space

MARCH 25, 2020

Online communities enable us to: Strengthen closeness and empathy : Providing a private space for customers to connect with each other (even when isolated) gives us the opportunity to hear first-hand from customers about what they are feeling, doing and needing in this unprecedented situation. Could that have been predicted?

Airlines

Airlines Travel Guidelines Exercises

Customer Experience Update

Getting Company Culture and Operations Right, and Keeping Them Right: What It Really Means to Be Stakeholder-Centric This Labor Day

Navigating Change

Webinars

Stay Connected