GlowTouch

DECEMBER 10, 2020

Did you know… that one of the fastest-growing career fields is Customer Success Manager? This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. Why does this matter? About GlowTouch.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

OCTOBER 16, 2020

Chat support also enables companies to automate services and provide a more guided user experience. It also archives conversations, which is useful for future customer inquiries and provides insights on buyer behavior, complaints, motivations, and expectations. There are also some drawbacks. About GlowTouch.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

JULY 13, 2020

Think of it this way: if your support team is flooded with technical support requests from older people, day in and day out, then you should analyze common problems that older users experience and prioritize the reduction of those issues, instead of challenges that younger users may face. About GlowTouch.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52