GlowTouch

DECEMBER 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? Service today is a crucial point of differentiation.

Trends 52

Trends Customer Service Self Service Contact Center 52

Kustomer

JANUARY 14, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Ed Porter , Chief Revenue Officer at Blue Chip CRO , to discuss the changing customer environment. Tips for Relating With The Customer. Reactive Vs. Proactive Customer Service.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

Magellan Solutions

JULY 15, 2021

The outsourcing provider based their messaging strategy on how the client’s new influencer marketing platform can solve their target customer’s pain points. They increase the usage of their phone to reach more B2B customers. 27 acquired new customers in their primary target consumers. Challenges.

Call Center 40

Call Center B2B Sales Retail 40