GlowTouch

DECEMBER 10, 2020

Which leads directly to the next consideration: Predictive analytics and machine learning: every interaction between a customer and a service agent contains numerous data points, whether this involves chat transcripts, phone call recordings, the questions or issues that are raised, and so forth. About GlowTouch.

Trends 52

Trends Customer Service Self Service Contact Center 52

Magellan Solutions

JULY 15, 2021

The organization has over 15 years of experience providing analytical and operational needs for financial institutions in more than 10 countries. . They helped the organization listen to call recordings. Until they perfectly refined their calling strategy to maximize positive results. Company’s Background. Challenges.

Call Center 40

Call Center B2B Sales Retail 40

Kustomer

JANUARY 14, 2021

So, that’s where I really got my start in sales working for a startup that was a call recording software for enterprise contact centers. I remember back in 2002 at the outsource contact center, I was on a steering committee where we were actually looking at turnover in the contact center and why is it so high?

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81