PeopleMetrics
AUGUST 7, 2019
For almost any initiative in business, the way to convince leadership to invest is to show them a return on investment (ROI). In turn, the best way to secure executive sponsorship in VoC is to demonstrate that improving the customer experience pays big returns. Wondering how to get leadership buy-in for VoC?
North Highland
OCTOBER 1, 2019
Agile methodologies date back to the 1990s and really began to pick up steam in 2001 with the introduction of the Agile Manifesto used primarily for software development. Does your executive leadership team support the idea of evolving the organizational culture? Organizational Agility.
Education Services Group
JUNE 21, 2021
As one of the 17 capabilities of the ESG Customer Success Maturity Model , we interpret HCM as the systems and processes CS leadership puts into place to promote internal engagement on their team and enable their Customer Success team to thrive. Then I asked, what is the next biggest risk factor for the company? And it was renewals.
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