CSM Magazine

MARCH 20, 2024

The firm collaborates with over 50 industry-leading contact centers, specializing in bespoke, technology-driven, CX-centric customer service solutions, ensuring an ideal partnership for any company, regardless of its size or sector, looking to outsource customer care.

Customer Experience 52

Customer Experience Contact Center Competitive Advantage Exceptional Customer Service 52

Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. During customer calls, AI can be used to determine the nature of an incoming call and pass it to a different channel.

Contact Center 121

Contact Center Call Center Self Service Chatbots 121

Lithium

JUNE 27, 2022

Shouted in the news as a frightening new buzzword and strewn throughout pop culture, from Skynet in the Terminator series or HAL 3000 in 2001: A Space Odyssey , artificial intelligence has developed an unsettling otherness. The question is, is it still profitable to lose customers repeatedly for poor customer care?

Self Service 52

Self Service Chatbots System Airlines 52

SmartKarrot

JANUARY 18, 2022

Kayako is an Indian SaaS company founded in 2001 by Jamie Edwards and Varun Shoor. The company builds dedicated customer service platforms for businesses. Apart from helping customer interactions, the platform also supports the integration of all third-party applications.

Company 11

Company e-support Customer Journeys CRM 11

TechSee

DECEMBER 5, 2017

This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester. To accomplish this goal, companies must determine the most efficient, yet affordable, way to give their customer care processes a boost. .

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116