Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. How AI can be Used in the Contact Center. Out of these benefits, two concrete benefits of AI in the contact center stand out.

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Contact Center Call Center Self Service Chatbots 123

SaleMove

JUNE 11, 2020

In this third installment of this blog series, we continue to discuss how to staff the contact centers of the future. With more and more interactions with customers occurring online, companies are turning to Artificial Intelligence (AI) chatbots to keep up with high online traffic. Stay tuned to find out more!

Virtual Agent 52

Virtual Agent Contact Center Meeting Insurance 52

Kustomer

APRIL 16, 2020

Twenty years, CRM, contact center veteran. A lot of people don’t actually know this about me, but I started my journey, or my career in the contact center. So I did that, but then found myself actually implementing contact center technology. It was probably just around the.com, so 2000, 2001.

Customer Experience 52

Customer Experience How To Contact Center Airlines 52

TechSee

DECEMBER 5, 2017

Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Contact Centers appreciate: Enchant enables better collaboration of support teams making sure nothing falls through the cracks. and cloud-based call center offerings.

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Contact Center Customer Satisfaction Technology Self Service 116