Remove 2001 Remove Brands Remove Touchpoint Remove Wait Times
article thumbnail

Driving Change in the Auto Industry at Volkswagen Australia

Think Customers

A study shows that licensing rates for people under 25 in Victoria, one of Australia’s most densely populated states, had dropped from 77 percent in 2001 to 66 percent in 2015. It’s also too early to tell whether any of these new partnerships will change brand perceptions of the auto companies and yield meaningful results.

article thumbnail

11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Enchant is full of well thought out features, saving us time and stress. Real -time dashboards identify trends and “hot alerts” for high-impact issues.