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Top 5 Customer Service & CX Articles for Week of February 19, 2024

ShepHyken

I do like the customer experience definition, which is every touchpoint from the first interaction until the customer is no longer doing business with you. In addition, there are several descriptions of programs from rockstar brands you will recognize. These are companies who also have significant brand loyalty.

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Medallia vs SurveyMonkey: Detailed Comparison

SurveySparrow

Medallia vs SurveyMonkey: Medallia: Founded in 2001, Medallia has a simple mission- ”To create a world where companies are loved by customers and employees alike.” It helps in understanding the sentiment of the user towards the brand. . With the help of SurveyMonkey, you can send NPS questions at regular touchpoints. .

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services.