customer-change-consumers 
North Highland
SEPTEMBER 16, 2019
Summer 2019 provided the timeshare industry with its first glimpses of a shifting consumer landscape. This shift sees all industry players reexamining product offerings, marketing, and sales processes as traditional consumers begin to wane and the next generation of buyers comes into view. Customer experience is priority number one.
Thematic
SEPTEMBER 16, 2019
You know you need to collect customer feedback. But once you have customer feedback in-hand, what do you do with it? How do you identify common themes in customer responses — and turn that into actionable business insights? What if there was a more efficient, less expensive way to learn from your customer feedback?
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Kustomer
SEPTEMBER 16, 2019
For more than 125 years, our brands have shared a commitment to offering products of enduring quality and exceptional comfort, allowing our customers worldwide to express their own individuality and style. Increasingly, even when the customer journey finishes in a physical store, their journey often starts online. chose Kustomer.
Grade.us
SEPTEMBER 16, 2019
If you're struggling with a penalty or an algorithm change, he's the man to talk to. Major brands like Procter & Gamble, Wells Fargo, and CNN have a lot of loyal customers and users. How should businesses respond to that so that customers are still finding them? So can a business survive on the basis of earned links only?
Advertiser: Vanilla Forums
What do consumers expect when it comes to CX? Customer experience expectations are ever-changing so understanding what they are is crucial to the success of your brand. We uncovered what customers expect from CX, and then turned their attention explicitly to community.
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It's been a rough couple of years, especially for customer experience professionals. From drastic shifts in consumer behavior to unexpected supply chain challenges, the CX landscape has dramatically transformed at an accelerated rate. These changes have left us curious: How exactly has the industry evolved?
Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.
Regardless of whether they're consumers or other businesses, your customers live in an omni-channel world. So why do so many in the CX space still rely on a single source of customer data, even though that one viewpoint can never reveal the whole picture? How to synthesize and interpret the data collected.
Speaker: Mike Ellis, Vanilla Forums Marketing Manager
What do your customers actually want? In a land of ever-changing customer behaviors and expectations, brands need to understand the experiences customers value the most, and how these can impact their business outcomes. How do customers see community as a solution to their customer experience expectations?
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
As a result of these changes, new challenges have emerged, requiring contact centers to undergo major transformations. These challenges include the retirement of the baby boomer generation, low unemployment, the recession, and consumer trends that call for proactive customer engagement.
Speaker: DeAnna McIntosh, Retail Growth Strategist
The past three years have forever changed the retail landscape. Companies of all sizes were forced to welcome change with open arms and surrender to total flexibility in order to be agile in the ever-evolving economic environment. We must still find ways to be innovative in order to remain at the forefront of our customer's minds.
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
Post-2020 life has changed the world in many ways — not the least of which is accelerating our reliance on digital commerce. So, how can we take on this next, purpose-driven generation of consumers? This webinar will include: What the next generation of e-Commerce customers are looking for.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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