InMoment XI

OCTOBER 19, 2021

Over the last few weeks, there have been several announcements from large tech players in the world of VoC (voice of customer) and CX (customer experience). I thought I’d spend a moment explaining what these announcements mean for those of us who are VoC, CX and Customer Insights professionals.

Analytics 493

Analytics Data Customer Experience Social Media 493

Lumoa

AUGUST 8, 2023

So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys! Customers are an integral part of any business’s success. How often do you buy travel tickets? Do you pay by card or cash?

Analysis 208

Analysis Survey Feedback How To 208

InMoment XI

OCTOBER 19, 2021

Over the last few weeks, there have been several announcements from large tech players in the world of VoC (voice of customer) and CX (customer experience). I thought I’d spend a moment explaining what these announcements mean for those of us who are VoC, CX and Customer Insights professionals.

Analytics 295

Analytics Data Customer Experience Social Media 295

Second to None

JULY 25, 2019

So what exactly is customer effort and why is it important? Customer effort is a measure of how easy it is for your customer to travel through the customer journey. Not only does this provide a swift option for their customers on the go, it also reduces wait time for others. Use your Strengths.

Innovation 80

Innovation Effort Score Travel Transportation 80