Win the Customer

FEBRUARY 5, 2016

Did you know that that delivering customer happiness is one of the easiest parts of working in support? And that the greatest challenge for customer support professionals is tackling burnout? Almost half (41%) said that making customers happy isn’t a challenge for them.

Infographics 52

Infographics Survey Customers Report 52

Amity

FEBRUARY 2, 2016

Editor’s note: This is a living document, and our goal is to update it regularly with the best resources around customer success. The Best Customer Success Resources of 2016. Surely, you are staying up to date on the latest customer success trends – did someone say “customer marketing”?

Resources 80

Resources Customer Success Customers Customer Retention 80

Grade.us

FEBRUARY 18, 2019

When I confessed the levels of anxiety I feel over running these interviews (to say nothing of the anxiety I feel approaching highly accomplished strangers to ask for the gift of their time) she was absolutely sympathetic and supportive. On her biggest successes and challenges. Fast Company has interviewed her, as have others.

Social Media 21

Social Media Sales Exercises Infographics 21