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The complete guide to social media management for modern businesses

BirdEye

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. We’ll start by discussing some of the key concepts and benefits of using social media. 84% of U.S.

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Contact Center Fraud: A Guide to Identification and Prevention

CSM Magazine

The State of Omnichannel Authentication Survey , conducted by TransUnion, found that over half of the respondents reported an increase in the frequency of callers attempting to commit fraud. Implementing multi-factor authentication and strengthening password policies can help deter these attacks.

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15 Customer Retention Strategies for Long-Term Customer Loyalty

Comm100

Newsletters, texts, and social media updates can help keep inform your customers about your latest blog posts. Increase your social media presence. Facebook, Twitter, and LinkedIn combined have close to 2 billion monthly active users —for this reason, your company would do well to have a solid social media presence.

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10 First Steps to Improve Your Customer Experience

Comm100

According to CX Network’s 2017 Digital Marketing Trends Report , customer experience ranks first as the most exciting opportunity for businesses for the third year in a row. At 22%, it is ahead of content marketing (15%), mobile (13%), personalization (11%) and social marketing (7%). Social Media Support.

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The complete guide to small business consulting

BirdEye

Developing reports and performance analytics for management review. The consultant deals with all aspects of marketing, branding design, lead generation, paid marketing, and social media marketing strategy. If you plan to grow your business into a multi-facet corporation, register it as an LLC to make tax preparation easy.