ViiBE Blog

APRIL 28, 2021

This article will teach you how to measure an agent’s performance and other important customer service metrics. How do you measure the performance of an agent? Key Performance Indicators (KPI)s are metrics used to measure employee performance and change from industry to industry. What are the KPIs in a call center?

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NobelBiz

MAY 24, 2022

Most Contact Center Management, ticketing, and flow routing systems are now cloud-based. Create a virtual call center The options for creating a call center are now accessible in a 100% cloud version. In other words, there is no need for specialized equipment or extensive integration to set up a Call Center.

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ViiBE Blog

MARCH 18, 2021

On the other, each call must be handled as promptly as possible to ensure that the next caller has a short wait time. Given these opposing demands, how can a center ensure that agents handle each call as efficiently as possible? A classic call center metric to measure this is the Average Handle Time (AHT).

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CSM Magazine

JANUARY 28, 2020

Any type of large enterprise or organization knows the inherent value a virtual call center brings to their business. Today’s clients are no longer willing to put up with long wait times or a company that only offers one channel to get in touch through. Performance Monitoring Metrics to Measure.

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NobelBiz

NOVEMBER 26, 2021

Measuring the performance of a contact center entails examining the efficiency level of each agent as well as the efficiency level of the various departments to guarantee that your contact center is performing. Naturally, having your contact center be as productive as possible is in your best interests.

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NobelBiz

AUGUST 11, 2022

Scalable Call Center Operations On The Fly Contact centers may adjust to better meet the demands of their clients thanks to CCaaS solutions. Because they are all hosted in the cloud, these solutions make it simple to form remote or multi-location teams and quickly set up a virtual call center.

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NobelBiz

JUNE 1, 2021

Customers seldom have a favorable impression of customer service and are ready to share their displeasure with them: Long wait times, several service transfers, too confusing IVRs… Traditional contact centers frequently operate in isolation. The ability to swiftly and effectively grow your call center.

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