InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Truthlab

MAY 1, 2019

In order to understand the difference between User Experience (UX) and Customer Experience (CX), it is necessary to clearly define each concept. UX is concerned with how a person, or User , deals with, and responds to, a company’s product. Amount of time/clicks required for completion of a task.

User Experience 54

User Experience Customer Experience Wait Times Online Experience 54

delighted

NOVEMBER 19, 2019

How satisfied are you with the wait time of the fitting rooms? How can we improve your experience with the fitting rooms? How satisfied are you with the wait time at checkout? Delivering a great customer experience in-store is inseparably linked to the smartphone and online experience.

Retail 40

Retail Feedback Survey Ecommerce 40