CSM Magazine
AUGUST 21, 2023
Technology can also help to reduce wait times, improve order accuracy, and make it easier for customers to communicate with your brand. Use your app to offer exclusive deals, send push notifications with relevant information, and create a rewards program.
CSM Magazine
JANUARY 9, 2023
One way of doing this is by announcing the wait times occasionally, and these should be accurate. The scores can help an organization plan its training or rewards programs. Even with IVRs, you may still have to put some customers on hold. Conclusion.
ShepHyken
MAY 30, 2022
This is Where Rewards Programs Lose Most of Their Members by Jenn McMillen. CustomerThink) Considering the cost of attracting new customers – one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees. Here are my top five picks from last week.
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