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Enterprise-Rent-a-Car: How to turn a ‘promoter’ into a ‘detractor’ in 1,2,3!

ijgolding

MAY 20, 2015

Customer Service has always been part of their DNA, culminating in the production of the book ‘Exceeding Customer Expectations: What Enterprise, America’s #1 Car Rental Company, Can Teach You about Creating Lifetime Customers’ in 2007. A promoter is an advocate of your business.

Net Promoter Score 120
Net Promoter Score How To Effort Score Lifetime Customer 120
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Michael Pace – Customer Service Thought Leader, Director of Global Member Services at Virgin Pulse. Currently, she is the VP of Customer Success at Sonarax, where she is owning the customers’ entire journey from lead to successful, loyal, lifetime customers. LinkedIn : [link]. Website : [link].

Customer Experience 132
Customer Experience Consulting Multi-Channel Leadership 132
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