Interaction Self Service Travel Virtual Agent 
Interactions
JUNE 2, 2022
Summer 2022 is upon us and, as the Washington Post covers, all indications suggest travel will be back to the pre-pandemic era. But the war in Ukraine, high inflation, and lofty gas prices have added uncertainty in the travel world and increased the likelihood for out-of-practice travelers to make errors.
AWS Machine Learning
MARCH 29, 2024
Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent.
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CSM Magazine
MARCH 18, 2021
Not only in marketing and sales, but also in service. They want and need to digitize and automate more with meaningful self-service solutions. Glock: As customers, there are four hurdles that customer service has to overcome. Here, bots could greatly increase the quality of customer service. Glock: Definitely!
AWS Machine Learning
SEPTEMBER 29, 2022
The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot.
CSM Magazine
NOVEMBER 3, 2022
“With AI, and specifically conversational AI, businesses can quickly and effectively address contact center staffing shortages and lower costs by enabling value-driven self-service that reduces the volume of human agent interactions. About Waterfield Tech.
NobelBiz
MAY 24, 2021
Regardless of the hardware, the key difference is that there is no shared IP network infrastructure – the calls don’t need to travel across the network, to a remote data center, for remote management. This lets you provide network services to your customers using a lower cost.
AWS Machine Learning
JULY 18, 2023
Amazon Lex is a service that allows you to quickly and easily build conversational bots (“chatbots”), virtual agents, and interactive voice response (IVR) systems for applications such as Amazon Connect. Today, a bot developer can improve self-service experiences without utilizing LLMs in a couple of ways.
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