AWS Machine Learning

MARCH 31, 2023

The key to making this approach practical is to augment human agents with scalable, AI-powered virtual agents that can address callers’ needs for at least some of the incoming calls. per contact—a virtual agent can potentially save $7.91 (98%) for every call it successfully handles.

Self Service 76

Self Service Virtual Agent Connections Contact Center 76

Oracle

AUGUST 19, 2020

According to PwC , when customers have a great experience, they’re willing to pay up to a 16% price premium. What recent retail innovations have you seen that allow for a great shopping experience? Retail Innovation #1: IoT enhancements. “The very obvious innovation that I’ve seen is the use of IoT.

Retail 85

Retail Innovation Virtual Agent Ecommerce 85

TechSee

SEPTEMBER 21, 2023

However, today’s early Generative AI solutions lack context, and deliver a poor user experience. The Sophie AI Agent can handle any service channel, from chat through phone calls and even video calls. For example, a customer trying to set up their new connected TV can open a video chat session with your AI Agent.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

AWS Machine Learning

AUGUST 30, 2023

To illustrate this, try questions like the following: “Tell me about the Alexa device with the screen” “Tell me about Amazon’s video streaming device?” For example, see how Kentucky Transportation Cabinet reduced call hold time and improved customer experience with self-service virtual agents using Amazon Connect and Amazon Lex.

Self Service 102

Self Service Contact Center Multi-Channel Knowledge Base 102