ClientSuccess

APRIL 4, 2018

Company : InGenius Software. The post CSM from the Trenches: Mentors – Jorie Basque, Customer Relationship Manager, InGenius appeared first on ClientSuccess. The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our customer success careers. Location : Ottawa, Canada.

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Customer Relationship Management Customer relationships Management Customer Success 40

ClientSuccess

AUGUST 24, 2018

Company : InGenius Software. The communication methods illustrated can be equally applicable for anyone who needs to become comfortable with the art of the difficult conversation. 4) The Tipping Point: How Little Things Can Make a Big Difference , by Malcolm Gladwell. From : Jorie Basque , Customer Relationship Manager.

Customer Success 40

Customer Success Management Chief Customer Officer eBook 40

ClientSuccess

OCTOBER 10, 2018

4) From : Jorie Basque , Customer Relationship Manager | Company : InGenius Software | Location : Ottawa, Canada. When you ask questions because you care about the answer, and genuinely want to develop a deep understanding, it’s obvious — and your excitement is infectious. If you learn nothing else, learn to listen.

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Customer Success Management Chief Customer Officer Customers 70

ClientSuccess

OCTOBER 17, 2018

3) From : Jorie Basque , Customer Relationship Manager | Company : InGenius Software | Location : Ottawa, Canada. By taking 5 minutes a week to step back and share these with the rest of the team, we’re constantly improving as a team, gaining efficiencies, and allowing every team member to contribute to the success of our team.

Customer Success 56

Customer Success Chief Customer Officer eBook Software 56