Storyminers

AUGUST 21, 2018

If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. In-Store and Online Experience.

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

Storyminers

AUGUST 21, 2018

If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. In-Store and Online Experience.

Social Media 100

Social Media Customer Experience How To Infographics 100

Eptica

DECEMBER 11, 2015

Customers are dissatisfied with service online and offline There is widespread frustration with customer service levels on both sides of the Atlantic. One third (33%) of British consumers and 35% of those in the US are unhappy with the online experience , a figure that rises to 37% in store in the UK, and 40% in the US.

Self Service 48

Self Service Customer Service Social Media Retail 48

Lumoa

APRIL 3, 2018

Net Promoter in a nutshell [infographic]. The online interaction might cost you 10 cents and a call might cost you 12 dollars (in the US). In this case, better online experience is tied to the business value. " At the same time a NPS survey is simple and short enough for consumers to respond regularly.

Net Promoter Score 337

Net Promoter Score NPS Touchpoint Feedback 337

BirdEye

MAY 23, 2023

And it can ask anything you wish to know, including welcome experiences, questions answered, and support received. For best results: Employ customer-facing surveys to ask questions about their online experiences or how your service compares to competitors.

Feedback 52

Feedback Survey Net Promoter Score NPS 52

LiveChat

DECEMBER 6, 2017

how you can improve their online experience. You can do that with: an infographic. Later on you should use the customer journey map to understand what your customer experience in each stage or touchpoint. For that, you can create a simple infographic or a video summering your most important findings.

Customer Journeys 44

Customer Journeys Touchpoint Social Media Infographics 44