ShepHyken
APRIL 8, 2019
To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals. My Comment: Is it possible to learn a customer service lesson from government? A good service opportunity went bad.
ViiBE Blog
APRIL 7, 2021
Customer service in other cultures. Customer service standards and expectations can vary from one culture to another. Japan is well known for its excellent customer service and hospitality, known as omotenashi (?????). Many of these videos provide excellent general tips for customer service.
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ViiBE Blog
APRIL 7, 2021
Customer service in other cultures. Customer service standards and expectations can vary from one culture to another. Japan is well known for its excellent customer service and hospitality, known as omotenashi (?????). Many of these videos provide excellent general tips for customer service.
PeopleMetrics
JANUARY 28, 2021
To celebrate PeopleMetrics' 20th anniversary, our Founder & CEO Sean McDade PhD and other members of our team shared key business lessons from the last two decades building and working at PeopleMetrics, reflect on lessons learned from the pandemic, and share tips and inspiration for other business leaders and entrepreneurs as we kick off 2021.
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